Business systems with your customer in focus
Your customers are given access to the customer portal and can login to access the information and functions that they have been given access to. The responsive web site allows the customer to always have a direct contact with the company whether they are in the office or through devices that suits better when they are on the go.
By extending processes such as order management, project- and case management your customers are given the possibility to more quickly and efficiently provide input in the form of orders. They also have the opportunity to in real time follow the management of their own affairs. This reduces uncertainty and enhances the feeling of the customer being at the center.
Examples of functions and processes that can be extended to the customer portal are:
- Order Process
Ability to request quotes, place orders and monitor the delivery process.
- Reservation and rental
Find resources that can be booked or rented, and monitor current rental processes.
- Case Management
Possibility to start errands, monitor ongoing cases as well as search for information on closed cases.
- Project Management
Access to current planning, documentation and collecting reports.